Question 1

Can I customize everything on my design?

Accepted Answer

Yes! You can choose the card number, card name, border style, background color, and even upload a photo to make it completely unique! Design it your way.

Question 2

Can I preview my design before ordering?

Accepted Answer

Yes! We offer a live preview—just tap "Preview" to see exactly how your design will look before placing your order.

Question 3

How do I order my personalized Lotería shirt?

Accepted Answer

Ordering is easy! Just upload your picture and go!1.) Upload Your Image – Click "Select Image" to add a photo for your custom Lotería card.2.) Customize (Optional) – You can:Change the card number & name (defaults are set).Pick a different card color, border, or font style.Request extra artistic edits (optional).3.) Choose Shirt Color & Size – Select your preferred color and size.✨ Want it even simpler? Just upload your picture and check out—defaults are already set for you!

Question 4

How long does it take to make and ship my order?

Accepted Answer

We work hard around the clock to bring your vision to life, and we typically process and create your custom order within 24 hours. Shipping takes just a few days, and you’ll receive tracking updates as soon as your order is on its way!

Question 5

Can I request additional design changes, like adding or removing elements?

Accepted Answer

Yes! Just select the "Extra Artist Request" option and describe what you need.

Question 6

What if the image quality from the picture I upload isn’t good enough?

Accepted Answer

No worries! Our team uses a proprietary enhancement process to expertly refine low-quality images, ensuring the best possible print clarity. Every order is carefully reviewed by our artists, and if any adjustments are needed, we’ll perfect it before printing—something you won’t find just anywhere!

Question 7

What material is the t-shirt made of?

Accepted Answer

The t-shirts are made of premium-quality, buttery-soft fabric that’s lightweight, pre-shrunk, and breathable for all-day comfort.

Question 8

What should I do if some people or items don't appear in my preview?

Accepted Answer

If the preview doesn't show all the people or items you’ve included in your design, don’t worry! It’s usually due to image cropping or layout adjustments in the preview.To help us ensure your design is just right, you can add a note in the "Special Instructions" section on the Cart page, or simply email us after placing your order with any additional details or requests. We’ve got you covered!

Question 9

What if my shirt arrives damaged or incorrect?

Accepted Answer

We stand by our quality! If your shirt arrives with a defect, send us a clear photo within 7 days, and we’ll replace it at no cost.

Question 10

Are the designs printed or embroidered?

Accepted Answer

The designs are professionally printed using high-quality ink that won’t fade or crack, ensuring long-lasting wear.

Question 11

Is the print durable? Will it fade after washing?

Accepted Answer

No, the print is made using a high-quality direct-to-garment (DTG) printing process, ensuring vibrant colors that last even after multiple washes. Just follow the care instructions for best results!

Question 12

Can I change the text on the card?

Accepted Answer

Yes! You can write anything you want—whether it’s a name, phrase, or even an inside joke. Just choose the "Write Your Own" option here from the dropdown menu at the top.

Question 13

Do you offer plus sizes?

Accepted Answer

Yes! We offer sizes from XS to 5XL on our best-selling tee so everyone can enjoy a custom Lotería shirt!

Question 14

Do you offer youth sizes for your personalized Lotería shirts?

Accepted Answer

Absolutely! We’ve got your little ones covered with our youth-sized personalized Lotería shirts. Perfect for the next family game night or just because! Grab yours here:Custom Personalized Lotería Bingo Card Youth Tee Shirt 🎉

Question 15

Do you offer toddler sizes for your personalized Lotería shirts?

Accepted Answer

Of course! We’ve got the tiniest Lotería fans covered too! Our toddler-sized personalized Lotería shirts are perfect for little ones who want to show off their cultural pride. Check them out here:Custom Personalized Lotería Bingo Card Toddler Tee Shirt 👶🎉

Question 16

Do you offer baby sizes for your personalized Lotería shirts?

Accepted Answer

Yes, we’ve got your littlest one covered too! Our baby-sized personalized Lotería shirts are perfect for tiny tots who are ready to shine with their cultural pride. Grab yours here:Custom Personalized Lotería Bingo Card Baby Tee Shirt 👶✨

Question 17

Do you carry sweatshirts with personalized Lotería designs?

Accepted Answer

Yes, we’ve got cozy Lotería sweatshirts for those chilly days! Stay warm and stylish with our personalized Lotería sweatshirts for both men and women. Check them out here:Custom Personalized Lotería Bingo Card Men’s and Women’s Sweatshirt ❄️🎉

Question 18

Do you carry hoodies with personalized Lotería designs?

Accepted Answer

Yes, we’ve got the perfect hoodies for those who want to stay cozy and stylish! Our personalized Lotería hoodies for both men and women are here to keep you warm and looking great. Check them out here:Custom Personalized Lotería Bingo Card Men’s and Women’s Hoodie 🧑‍🦱✨

Question 19

Do you carry tank tops with personalized Lotería designs?

Accepted Answer

Yes, we do! Stay cool and stylish with our personalized Lotería tank tops. Perfect for warm days or when you want to show off your cultural pride in a laid-back way. Grab yours here:Custom Personalized Lotería Bingo Card Tank Top ☀️🎉

Question 20

Do you carry women's slim fit sizes for your personalized Lotería shirts?

Accepted Answer

Yes, we’ve got you covered with our women’s slim fit sizes for personalized Lotería shirts! Perfect for a flattering and stylish look while showing off your cultural pride. Check them out here:Custom Personalized Lotería Bingo Card Women’s Fashion Fit Shirt 👚✨

Question 21

Do you carry men's slim fit sizes for your personalized Lotería shirts?

Accepted Answer

Yes, we offer men’s slim fit sizes for our personalized Lotería shirts! Get that perfect, sleek look while rocking your cultural pride. Check them out here:Custom Personalized Lotería Bingo Card Men’s Fitted Shirt 👕🔥

Question 22

How long will it take to receive my order?

Accepted Answer

Orders within the US are usually delivered within 1-7 days. For international orders, please refer to the delivery estimates provided at checkout.

Question 23

How to track my order?

Accepted Answer

You can track your order using the tracking number from your shipping confirmation email or through a text message if you provided a phone number at checkout.

Question 24

Do you ship internationally?

Accepted Answer

Yes! We do ship internationally. The shipping fee may vary depending on your location.

Question 25

What payment methods do you accept?

Accepted Answer

We offer a variety of payment options to make your shopping experience as convenient as possible. You can pay using:American Express (AMEX)Amazon PayApple PayDiscoverGoogle PayMasterCardPayPalShop PayVenmoVisaFeel free to choose the one that works best for you! If you have any other questions, don't hesitate to ask.

Question 26

Is my payment information secure?

Accepted Answer

Yes, your payment information is completely secure. We use industry-standard encryption to ensure that your personal and financial details are protected during transactions. Our payment system is PCI DSS compliant, which means it meets the highest security standards for online payments. Rest assured, your information is safe and secure.

Question 27

Do I need to create an account to place an order?

Accepted Answer

No, you do not need to create an account to place an order. You can simply check out as a guest. However, creating an account can make future purchases easier by saving your shipping and payment details.

Question 28

How do I use a discount or promo code?

Accepted Answer

To use a discount or promo code, simply enter the code at checkout in the designated "Discount Code" box. Once entered, click "Apply" to see your discount reflected in the total. Enjoy your savings!

Question 29

Can I change or cancel my order after I've placed it?

Accepted Answer

Yes, you can change or cancel your order as long as it hasn't entered production. Orders typically enter production within 8 hours of being placed, sometimes sooner. If you need to make any adjustments, please contact us as soon as possible, and we will do our best to accommodate your request.

Question 30

How will I know if my order was successful?

Accepted Answer

Once your order is successfully placed, you will be directed to a "Thank You" page confirming your order. Additionally, you will receive an order confirmation receipt via email or phone number, depending on the contact information you provided during checkout.

Question 31

How do I find the right size? Where is your size chart?

Accepted Answer

If the product has a size chart, it will be available on the product page. Simply scroll down until you see the size chart table to help you choose the perfect fit.

Question 32

Do your clothes generally run true-to-size?

Accepted Answer

Yes, our clothes generally run true-to-size, unless the product is specifically labeled as "fitted" or "slim fit." To ensure the best fit, always double-check the size chart located on the product page.

Question 33

Are the colors shown on the website accurate?

Accepted Answer

Yes, we strive to ensure that the colors shown on our website are as accurate as possible. However, please note that colors may vary slightly depending on your screen settings, lighting, and device. We recommend reviewing product descriptions and images for additional details.

Question 34

What are your shipping options and costs?

Accepted Answer

We offer a variety of shipping options to suit your needs, with costs determined by your shipping address. You’ll see all available choices and their prices right at checkout, making it easy to select the perfect option for fast and reliable delivery.

Question 35

Where are your products made?

Accepted Answer

ManufacturingOur collection and materials are sourced in partnership with trusted locations such as Mexico, Honduras, Nicaragua, and the United States. We ensure that all our items meet high standards of quality, regardless of where it comes from.DesignThe creative design work takes place in Mexico, the US, and select parts of Italy.ShippingTo optimize delivery, orders will typically ship from within the same country the order is placed.

Question 36

Where do you ship from?

Accepted Answer

We have fulfillment centers located around the world, ensuring quick and efficient shipping. Typically, we ship from the same country where the order was placed. For example, if you order from the U.S., your order will be shipped directly from a U.S. based center.

Question 37

What should I do if my package is lost or damaged during shipping?

Accepted Answer

If your package is lost or damaged during shipping, don’t worry—we’re here to help. Just reach out to us, and we’ll work quickly to make things right. We want every experience with us to be a positive one, and we’ll do our best to ensure you’re taken care of.

Question 38

What is your return policy?

Accepted Answer

Returns are easy! Items can be returned within 30 days of receipt with at least one FREE return option. See our full return policy for more.

Question 39

How many days do I have to return an item?

Accepted Answer

You have 30 days to return any item. We want you to be completely satisfied with your purchase, so if something isn’t right, simply reach out within 30 days, and we’ll take care of the rest.

Question 40

Do I have to pay for return shipping?

Accepted Answer

No, we offer free returns. We aim to make your shopping experience as smooth as possible, and that includes covering return shipping costs.

Question 41

How long does it take to process a refund?

Accepted Answer

Refunds are typically processed within 5-7 business days after we receive the returned item. You will receive a notification once your refund has been issued. Please note, depending on your payment method, it may take a few additional days for the refund to reflect in your account.

Question 42

Can I get a refund, or is it store credit only?

Accepted Answer

You are eligible for a refund, not just store credit. We want you to be completely satisfied with your purchase, and we offer full refunds in accordance with our return policy.

Question 43

What do I do if I received the wrong item or a damaged product?

Accepted Answer

If you received the wrong item or a damaged product, please contact us immediately. We’ll assist you promptly to resolve the issue, either by sending you a replacement or issuing a refund, depending on the situation. Your satisfaction is our priority.

Question 44

Can I return sale items?

Accepted Answer

Yes, sale items are eligible for return.

Question 45

How do I create an account?

Accepted Answer

Creating an account is easy! You can sign up here. Having an account makes your shopping experience quicker and allows you to track orders and save your preferences.

Question 46

I forgot my password, how do I reset it?

Accepted Answer

Simply visit our login page and click on "Forgot your password?" to reset it. Follow the instructions, and you'll be able to create a new password in no time.

Question 47

How can I contact customer service?

Accepted Answer

You can chat with us here on our website or reach out to us via email at support@mexicada.shop. We’re here to assist you with any questions or concerns.

Question 48

What are your customer service hours?

Accepted Answer

Our customer service team is available from 7:30 AM to 10:00 PM PST, 7 days a week. We’re happy to assist you with any questions or concerns during these hours.

Question 49

Where can I read or leave a review?

Accepted Answer

You can read reviews and leave your own directly on the product page. Simply scroll down to the review section to see what other customers have to say or share your own experience with us. Your feedback helps us improve and ensures that others have the best shopping experience.

Question 50

Can I upload photos of my purchase in a review?

Accepted Answer

Yes, absolutely! We encourage you to upload photos of your purchase when leaving a review. Your photos help other customers see the product in real-life use, and they give us valuable insights into your experience. We appreciate your feedback!

Question 51

Can I order in bulk for an event or celebration?

Accepted Answer

Yes, we offer bulk ordering for events and celebrations. Whether you’re planning a wedding, corporate event, or special occasion, we’re happy to assist with your bulk order. You’re welcome to place your order first, and we’ll reach out to confirm any details if needed. If you have specific requirements, feel free to contact us directly, and we’ll ensure everything is taken care of.

Question 52

Can I order a matching set of shirts for a family reunion or group event?

Accepted Answer

Absolutely! We can help you create a matching set of shirts for your family reunion, group event, or any special occasion. You’re welcome to place your order, and if we need to confirm any details, we’ll reach out to ensure everything is just right. For specific requests, feel free to contact us directly, and we’ll be happy to assist!

Frequently Asked Questions (FAQ)

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